FAQs

Ordering & Payments

• Orders are placed online via their website.
• Payments can be made via Cash on Delivery, card, JazzCash, EasyPaisa, or bank transfer.
• All transactions are secure.

Shipping & Delivery

• Orders are processed in 1–2 days and delivered in 3–5 business days.
• Nationwide delivery is available in Pakistan.
• Order tracking is provided via SMS or email.

Returns & Refunds

• Damaged or incorrect items can be returned within 10 days.
• Refunds take 10–15 business days.
• Only unused and unopened items are eligible for return.

Product Quality

• All products are 100% genuine.
• Most electronics/kitchen gadgets have a 1-year warranty.
• Care instructions are provided for fashion items.

Customer Support

• Contact via WhatsApp, call, or email (available 24/7).
• No physical store – online only.
• Orders can be canceled within 6 hours.